Glossary · Regulation

ADR

Also: Alternative Dispute Resolution

The independent body a UK player can escalate a complaint to if their operator has not resolved it within 8 weeks.

In detail

UKGC rules require every licensed operator to be a member of an approved ADR scheme. The two most common providers in UK gambling are eCOGRA and IBAS, with eCOGRA more common for casinos and IBAS dominant in betting. The ADR's decision is binding on the operator but not on the player, who keeps the right to take court action.

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